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News release


DFAT’s global property portfolio successfully transitioned to JLL management

JLL takes over management of the Australian Department of Foreign Affairs and Trade (DFAT) extensive global property portfolio, covering 95 Missions in 80 countries

After being appointed to take over management of DFAT's global property portfolio for a term of five years, JLL and DFAT have successfully transitioned the extensive portfolio over to the new management system, with full service delivery from 1 July 2016.

The portfolio covers a network of 95 Missions, including Australian Embassies and High Commissions, in 80 countries and encompasses more than 1,000 properties (both owned and leased). Facilities include Chanceries (including iconic assets such as Australia House in London), Head of Mission/Post residences and owned staff residences, in addition to other support facilities.

JLL's CEO, Corporate Solutions, Asia Pacific, Jordi Martin said, "This global partnership with DFAT is another milestone for JLL and demonstrates how we can deliver integrated corporate real estate services consistently and seamlessly around the world.

"The preparation work has been significant and comprehensive to transition and deliver services without impacting on business operations.  Over 150 JLL staff have been in some way involved in this complex logistical transition around the globe, showing we can mobilise globally to ensure excellence in service delivery.

"JLL is delivering these services through a core team based in Canberra, with hub teams located in Asia, Europe and the Americas.  The global team of 170 staff are well positioned to deliver against DFAT's strategic property priorities in the 80 countries in which they operate," said Mr Martin.

The transition involved Facilities and Property Management services for DFAT's global portfolio, including a 24/7 global help desk, procurement and contractor management, portfolio and strategic management, leasing services, financial management including facilitation of multi-currency payments and provision of extensive web based management information systems.  

JLL's Head of Australasian Government Business, Steve Mackintosh said, "JLL has been providing property services to Australian Federal Government Departments for twenty years, giving us a proven track record in Australia combined with a global service delivery model.

"The successful transition and mobilisation of this significant and complex portfolio goes a long way to reinforcing our strong position not only in the government sector in Australia, but also globally.

"This appointment by DFAT will showcase the specialised skills of JLL in managing diplomatic office space and the myriad of associated requirements that goes with this.

"We look forward to delivering services that optimise the performance of DFAT's property portfolio," said Mr Mackintosh.