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News release


Australian Customs & Border Protection Service appoints Jones Lang LaSalle to manage property portfolio including airport locations around Australia

Appointment strengthens Jones Lang LaSalle’s service provision to Federal Government sector

CANBERRA, 30 MARCH 2011 - Jones Lang LaSalle has been appointed to a three year contract by the Australian Customs and Border Protection Service to manage its national property portfolio of more than 270,000 square metres.
The portfolio includes a vast network of facilities and CCTV operations around Australia, including tenancies at International Airport sites in Adelaide, Brisbane, Cairns, Darwin, Gold Coast, Melbourne, Perth and Sydney.
Andrew McColl, Head of Government Business at Jones Lang LaSalle, said this latest appointment meant the combined Commonwealth Government portfolio under Jones Lang LaSalle’s management now exceeded 1.4 million square metres.
“Jones Lang LaSalle has been providing excellence in service delivery to Federal Government Departments since 1996 and our proven track record was a key reason why we were appointed to manage property services for the Australian Customs and Border Protection Service. Jones Lang LaSalle has previous experience managing the property assets of Australian Customs and we look forward to adding value to their property portfolio once again.
“From 2009, our Integrated Facilities Management (IFM) team have delivered a number of positive changes to Federal Government Departments in the management of their facilities. These include a more strategic approach to property management, cost savings through more efficient portfolio management, improved transparency and management of data, enhanced procurement capability and refined maintenance processes.
“We have also implemented innovations that have achieved tangible financial outcomes for our clients.  Examples of these are our lease buy-out option methodology, lease classification rating systems, technology systems and energy recovery programs.
“The integrated business model at Jones Lang LaSalle means we can provide a range of services, from leasing, FM (Facilities Management) and financial management all from the one team which focuses specifically on the Federal Government,” Mr McColl said.
Jones Lang LaSalle currently manages property tenancies and facilities on behalf of Federal Government agencies including the Commonwealth Department of Human Services (including  Centrelink and Medicare Australia), Commonwealth Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA), the Department of Immigration and Citizenship (DIAC) and Family Court of Australia.
In 2010, Jones Lang LaSalle’s Integrated Facilities Management​ business won the ‘State and Federal Government Excellence in Facilities Management Award’ from the Facilities Management Association of Australia, as well as the Property Council of Australia's ‘ACT Property Business of the Year Award’.