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News release


Jones Lang LaSalle’s Activity Based Working: One year on

A post-occupancy survey has revealed high scores in the survey showing increased productivity from the move to ABW at the firm’s Sydney office

AUSTRALIA, 6 MARCH 2013 – The highest scores in the Jones Lang LaSalle post occupancy survey one year after moving to an Activity Based Working (ABW) environment were productivity related improvements in the firm’s Sydney office. The survey found 71% of employees surveyed said the new work environment increased their overall productivity, compared to 24% in a survey taken before the move to ABW.

Jones Lang LaSalle adopted the principles of ABW a year ago by moving its Sydney office into 3,600 square metres of office space at 420 George Street, using its own in-house designed ‘WorkSmart’ workplace model.

The WorkSmart@420 offices use non-assigned desks to create multiple activity settings and work locations, including focus desks, ‘hush’ or quiet rooms, discussion pods and ‘touch and go’ areas for workers coming into the office for short stays.

One year on, a post-occupancy survey has revealed high scores showing increased productivity from the move to ABW in Sydney compared to a survey taken prior to the move on 27 February, 2012.
Australian Head of Corporate Consulting and Tenant Representation, Tony Wyllie said the low scores before the move to ABW and the high scores following the move demonstrate the value of ABW environments to business operations.
“We have seen a number of organisations go down the path of ABW. The organisational benefits of productivity improvements, talent attraction and retention and brand differentiation, as well as the real estate benefits of increased flexibility, improved utilisation and cost efficiency over the long-term are some of the main drivers of this trend,” said Mr Wyllie.
Jones Lang LaSalle leveraged the skill set of its Corporate Solutions Division to develop the WorkSmart model in-house and utilised the skills of its Project and Development Services Division to complete the fit out for 420 George. 
Director of Corporate Solutions at Jones Lang LaSalle, Rajiv Nagrath said the survey pointed to a massive endorsement by Jones Lang LaSalle staff of the new range of workspace areas that have been created under the WorkSmart model.
“The WorkSmart model has multiple activity settings and work locations.  We have gone from 2 settings in our former workspace – a desk and a meeting room – to 8 different work settings for staff.  The expanded choice now includes a desk, meeting room, a ‘hush’ or quiet room, discussion pod, team table, floor hub, Town Hall area and a ‘touch and go’ area for short stays.
“The survey found 81% of our employees believe there is now flexibility of workspace areas, compared to 23% before we moved to the new WorkSmart way of working.
“One of the comments we received from the survey talked about the increased flexibility for the working week and how people are utilising different settings day-by-day depending on the work they need to complete.”
Mr Nagrath said the next evolution for Jones Lang LaSalle was to incorporate some of the feedback from the survey into new features for the WorkSmart concept.
“Hush rooms or quiet rooms are one of the most popular work settings for focused work. The feedback was for us to consider smaller rooms that are for single occupancy only into the hush room concept, which currently can seat 2-3 people.
“Our staff also suggested we push the technology envelope further to beyond our current laptop and wireless environment.  Facilities for skype and virtual phones were seen as the next evolution,” said Mr Nagrath.
The new office in Sydney is located in 5 Star Green Star (v2) Office Design building – 420 George.
PRE-OCCUPANCY (Prior to February 2012) AND
POST-OCCUPANCY workspace photos: