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News release


Indigenous Facilities Management company formed through agreement to establish a joint venture between JLL and Pacific Services Group Holdings (PSGH)

JLL and Pacific Services Group have had a successful partnership over the past two years, with PSGH providing sub-contracted cleaning, security and administration services to JLL clients. 


 In a landmark agreement for Australian Indigenous business, global real estate services firm JLL and Pacific Services Group Holdings (PSGH) have reached a heads of agreement to establish a joint venture to form 'Evolve Facilities Management'.

Evolve Facilities Management will provide integrated facilities management​ services to both government and private sector clients.  The joint venture has a target of a minimum of 10% Indigenous employment, which is five times the industry average.

PSGH is one of Australia's leading Indigenous-owned companies, employing 58 staff nationally across NSW, QLD, WA, SA, ACT and the Northern Territory.

The company was founded in 2011 by cousins Shane Jacobs and Troy Rugless, who are descendants of the Wiradjuri Nation and grew up in Sydney with strong ties to the La Perouse community and are members of the La Perouse Local Aboriginal Land Council.

JLL is a business that's committed to growing Australia's Indigenous enterprises, and through this joint venture, to improving the training and job prospects of Indigenous Australians.

JLL's Australasian Head of Integrated Facilities Management (IFM), Chris Hunt said, "PSGH and JLL have had a successful relationship over the past two years, with PSGH providing sub-contracted cleaning, security and administration services to a number of JLL clients. 

"We saw in PSGH a passion, energy and commitment to customer satisfaction and sustainable outcomes for Indigenous Australians and the joint venture evolved from this," said Mr Hunt.

Mark Coleman, previously Head of Strategy at PSGH, will take up the role of CEO of Evolve Facilities Management.  JLL's Head of Government Business for IFM, Steve Mackintosh will take a position on the Evolve Board.  Troy Rugless, founder of PSGH, will also take a board position of Evolve.

Mr Coleman said, "Indigenous business has never had a proper place in corporate Australia. We believe in the role that well-managed, commercially competitive Indigenous-owned businesses can play in the advancement of Indigenous people in Australia.

"PSGH has been awarded major contracts with the ATO, Defence and the Department of Finance, which have provided significant flow-on effects to Indigenous communities by providing financial independence and stability, as well as many major social benefits," said Mr Coleman.

Effective from 1 July 2015, the Australian Government has implemented a series of measures designed to improve engagement of Indigenous businesses. For the 2015/16 financial year, the government has mandated 0.5% of all government external expenditure must be spent with Indigenous businesses, increasing incrementally each year to become 3% by 2019/20.

Supply Nation, an organisation that was founded in 2009 to promote and facilitate sustainable supplier diversity within the Australian market, has developed the biggest membership in Australia of corporate, government and non-profit organisations committed to supplier diversity and Indigenous business development.

Research recently released by Supply Nation shows that every dollar spent with Indigenous business creates $4.41 of economic and social value in the Indigenous community.

Mr Hunt said, "We believe that by leveraging the Indigenous supply chain, Evolve Facilities Management will more broadly and positively impact Indigenous Australians by helping to create financial independence.  History tells us that Indigenous businesses are 100 times more likely to employ Indigenous people than non-Indigenous businesses."

Nationally, JLL continues to expand its Integrated Facilities Management (IFM) business.  JLL announced in May the acquisition of Five D, which has increased the reach of JLL's IFM business to almost 10 million square metres of property and facilities under management across Australia, for over 11,000 sites, with nearly 1000 staff providing IFM services to 60 corporate clients.

About PSGH

Pacific Services Group is an Indigenous owned national construction, maintenance and vertically integrated services business and is part of the Pacific Group of companies. PSG has built a strong reputation for outstanding customer service, reliability, on-time delivery and quality.

Troy Rugless and Shane Jacobs are the founders of PSG. Both Shane and Troy's Indigenous heritage is from the Wiradjuri people who were the first inhabitants of central western NSW.

Within a commercial framework, PSG delivers a significant difference to the lives of Indigenous men and women. This is achieved by providing a platform of equality which is underpinned through education and training.

PSG thrives based on a culture of respect, humility, ingenuity and hard work. These values purvey all aspects of the business. It is these values which deliver high levels of repeat business and an ever increasing number of new opportunities.