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News release

AUSTRALIA

JLL collects eight awards at the 14th Annual CSIA Customer Service Excellence Awards in Melbourne

JLL increases its wins in national and state categories from 2 last year to 8 this year, demonstrating its firm commitment to customer service


Global property services firm, JLL has collected eight awards at the 14th Annual Customer Service Excellence Awards, winning both National, New South Wales and WA categories for customer service in JLL-managed properties.

The awards are now in their 14th year and run by the Customer Service Institute of Australia.

The eight award wins were:

  • Central Park Team, Perth

WA Winner - 2015 Customer Service Team of the Year

  • Liberty Place Team, Sydney

NSW Winner - 2015 Customer Service Team of the Year

  • Liberty Place Team, Sydney

National Highly Commended - 2015 Customer Service Team of the Year

  • Megan Anderson, JLL Property Management Customer Service Team

NSW Winner - 2015 Customer Service Professional of the Year (Equal Joint Winner with Ahmed Belrhachi)

  • Ahmed Belrhachi, JLL Property Management PAM Concierge Team

NSW Winner - 2015 Customer Service Professional of the Year (Equal Joint Winner)

  • Megan Anderson, JLL Property Management PAM Customer Service Team

National Highly Commended - 2015 Customer Service Professional of the Year​

  • Ahmed Belrhachi, JLL Property Management PAM Concierge Team

National Winner - 2015 Customer Service Professional of the Year  

  • Jennifer Garlick, 100 St Georges Terrace, Perth

WA Winner - 2015 Customer Service Professional of the Year

In last year's awards, the JLL Property Management team at Sydney's Liberty Place precinct won the National and NSW awards for 'Customer Service Team of the Year'.

JLL's Australian Head of Customer Service, Peter Merrett said, "These awards are fondly regarded as the 'Oscars' of the Customer Service Industry in Australia and the fact that JLL has significantly increased its awards pool this year demonstrates our clear and unwavering commitment to customer service. 

"We are leading a unique customer service office-hotel philosophy across the commercial office sector and are continually strengthening our approach.

"The office is no longer regarded only as the place to work, but now involves a far greater emphasis on lifestyle, convenience and amenity. JLL's approach to Customer Service in the buildings we manage across Australia reflects an ethos where tenants are treated as our customers.

"These award wins demonstrate our commitment to providing our clients and customers with a unique experience that is broader than what has been traditionally offered.  We strive to deliver great customer service across the office and retail assets we manage," said Mr Merrett.

The winners of the 14th Annual CSIA Customer Service Excellence Awards can be viewed here: http://www.csia.com.au/be_recognised_winners_2015.php