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News release


Australian Department of Foreign Affairs and Trade (DFAT) appoints JLL to manage global property portfolio

The portfolio of 95 Missions in 76 countries will be managed by JLL Australia using the firm’s global reach of operations in 80 countries worldwide 

​Global property services firm, JLL has been appointed by the Australian Department of Foreign Affairs and Trade (DFAT) to provide property management services across its extensive global property portfolio, including Australian Embassies overseas.

The portfolio covers a network of 95 Missions, including Embassies and High Commissions, in 76 countries and encompasses more than 1000 properties (both owned and leased). Facilities include Chanceries (including iconic assets such as Australia House in London), Head of Mission/Post residences and staff residences, in addition to other support facilities.

The Australian portfolio of 19 properties includes the RG Casey Building, DFAT's Headquarters in Canberra.

JLL's Australasian Head of Integrated Facilities Management (IFM), Chris Hunt said this latest appointment meant the combined Australian Government portfolio under JLL's management is now 2.4 million square metres.

"JLL is honoured to have been selected as the property provider for such a highly strategic and visible portfolio that is the public face representing Australia.   We worked tirelessly with our global colleagues in the 80 countries where JLL has offices to formulate a service delivery model focused on risk minimisation that could deliver property excellence to DFAT in a consistent manner, right across their large geographic portfolio worldwide.

"JLL will deliver these services through a core team based in Canberra, with hub teams located in Asia, Europe and the Americas.

"JLL has been providing property services to Australian Federal Government Departments since 1996 and our proven track record, integrated management information systems, and a truly global service delivery model are all key reasons why we were appointed by DFAT.

"The fact that JLL is a wholly owned business means our integrated business model enables us to provide a globally consistent range of services, including facilities management, leasing, strategic and financial management. This is underpinned by our ability to draw on the JLL knowledge base and expertise of our large, specialised team which focuses specifically on Australian Government property portfolios," said Mr Hunt.

JLL's Head of Australasian Government Business, Steve Mackintosh said, "Our Corporate Solutions teams have a strong history of implementing positive changes to Federal Government Departments in the management of their facilities.

"These include implementation of strategic systems for property management, cost savings through centralised portfolio management, improved management of data using JLL developed technology and systems and enhanced procurement capability and refined maintenance processes.

"This appointment by DFAT will showcase the specialised skills of JLL in managing diplomatic office space and the associated requirements this involves in the context of national security," said Mr Mackintosh.

JLL has been appointed to the DFAT contract for a term of five years, with JLL to transition the services in January 2016 and take over full service delivery from 1 July 2016.

JLL also holds property service contracts for Australia's largest domestic airline, Qantas and Australia's largest telecommunications provider, Telstra.