Property and asset management

24/7 customer service centre

A comprehensive and scalable service for managing customer service requests and fault reports, enabling detailed, real-time ticket tracking, performance analysis, workflow and automation.

Project management

Building refurbishments and service upgrades represent a significant investment in raising the performance and long-term value of commercial, industrial and retail property assets.

Procurement

We view procurement as a whole- of-life contract process. From initial sourcing and cost savings, to establishment, to ongoing management and review of risk and compliance.

Financial management

We provide effective budgeting, accurate accounting and strategic financial planning to optimise revenue, control expenses and maximise the return on your investment.

Reporting

Our integrated technology solution works across the complete real estate lifecycle including portfolio planning, lease administration, risk management, facilities management and more.

Benchmarking

Benchmark your building or portfolio against similar companies and portfolios worldwide.

Compliance

Understand obligations and risks and enact processes to comply with relevant regulations.

Acumen

An online integrated digital reporting and analysis platform for use anytime with the structure and scalability to incorporate data from any system, in any country.

Financial Management

Central solution to integrate core real estate operations from property management to accounting, managing the entire real estate lifecycle and facilitating active management of our client’s portfolio.

Tenancy Management

Provides an overview of leasing activity, occupancy, and upcoming expiries, enabling users to see the outcome of tenant retention programs and leasing campaigns.

Building Management System

Proprietary building management system for physical building asset management, planned and reactive maintenance and tenant service requests.

Contractor Management

Web-based contractor pre-qualification and induction tool to meet health and safety (WHS) obligations. This comprehensive management platform assesses the insurances, licenses and health and safety capability of all the contractors we engage.

Visitor Access Management

Our contractors required to log into the site using our visitor access management system. This system interfaces with our contractor management system to ensure the contractor is properly prequalified and inducted.

Compliance

Our compliance software solution automates all steps in the compliance management process, tracking responsibilities and due dates for legal and non-legal compliance obligations.

Sustainability

Our proprietary sustainability platform, Canopy, combines our expertise and sustainability services with an industry–leading technology solution to deliver detailed sustainability performance information.

Remote monitoring and analysis

The Command Centre, powered by JLL is a remote monitoring and analysis platform. It is a combination of technology and JLL’s best minds working together to monitor, analyse and fine tune the engineering systems, energy performance, risk management, occupation and security within a building.