JLL steps up its membership of $32 billion Facilities Management (FM) industry

JLL’s Integrated Facilities Management (IFM) team of 500 plus people work across sites in Australia delivering site services such as cleaning and security and engineering services

March 16, 2017

​Global property services company, JLL has become the first organisation to take out a corporate membership of this scale with the Facility Management Association of Australia (FMA) for its entire Integrated Facilities Management (IFM) team in Australia of more than 500 people.​

IFM provides site services such as cleaning, security, concierge, space management, waste management and engineering services such as elevators, electrical services and utilities, energy and sustainability.

Facilities Management (FM) is a $32 billion industry in Australia (FMA Annual Report, 2015-2016). FMA has been operating in Australia for 30 years as the peak national industry body and our mission is to build capability in the industry and at every opportunity to promote and represent the interests of facilities managers nationally and internationally. FMA has evolved from representing a number of individual FM companies to include more multinational and national companies in the market.

In recognition of the industry moving in this direction, JLL has taken out a corporate 4 Membership of the FMA – expanding from previously having individual membership for IFM employees.

JLL's Managing Director, Integrated Facilities Management (IFM) – Australasia, Chris Hunt said, "We want to be at the forefront of the progression of the FM industry in Australia.  Our commitment to the FMA through corporate membership for 500 of our IFM team reflects the value the industry adds to the Australian economy.  We are pleased to be part of an industry body that represents us with advocacy and provides our team with access to best practice and information to build capability.

"The JLL IFM team is large and works with more than 60 clients across Australia, delivering integrated services that drive efficiencies and productivity for our clients. With such a diverse service offering and many staff working on client sites, being able to bring the team together via the FMA membership is vital in nurturing our talent and progressing the industry as a whole," said Mr Hunt.

Chief Executive of the Facility Management Association of Australia (FMA), Nicholas Burt said, "The FM industry has become more commoditised in recent times and increasingly multinationals and national companies are operating in Australia in this space. While 40% of the industry remains small to medium enterprises, we have now created a corporate membership to ensure we are a collaborative industry for all – big or small."

"FMA currently has around 2500 members and our aim is to advance the industry in Australia through advocacy, by influencing policy and through industry standards development. By taking a leading advocacy role on behalf of our members, the FMA represents the interests of the profession and industry to government and regulatory bodies. It encourages the development of education and skills development in facilities management and promotes the facility management profession to increase understanding of this important area within both the business and wider communities."

"It is an exciting time of growth for the industry in Australia.  It is a $32 billion industry in Australia that has a big impact on the economy as a whole.  Globally, FM is a trillion dollar industry so the potential for growth is huge," said Mr Burt.

About JLL IFM:

JLL's IFM Australia team manages more than 10 million square metres of space across 60 clients. We customise our services to the needs of our clients, drawing on international best practice and learnings to deliver continuous improvement and innovation to their portfolio. We operate under a managed services model to ensure we partner with the industry leaders in each market to deliver service excellence for our clients.