News release

The re-occupation of office buildings – what to consider

Mapping the journey of your employees, customers and visitors as they move through an office tenancy is key to social distancing considerations

May 12, 2020

AUSTRALIA, 12 May 2020 – With the continued need to maintain social distancing protocols to stop the spread of COVID-19, getting office buildings ready for this new normal is a key focus for Australia’s corporate occupiers.

JLL has developed a ‘Building Re-Occupation guide’ for its JLL-managed office buildings across Australia, to provide a framework to guide property teams on some common issues regarding the building re-occupation phase.

This has included a review being conducted by JLL’s building management teams of all the building elements and management processes, with a focus on the health and safety of employees and visitors.

JLL’s Head of Property Management – Australia, Richard Fennell said, “While individual tenancies have their own policies and procedures they rely upon, we are providing a guide for the office buildings JLL manages which considers some of the common issues that are relevant to most building environments.

“While it isn’t our role to influence the preparation of individual tenant plans, we are advocating proactive two way communication of proposed social distancing measures between our various stakeholders.  This will help us to ensure a smooth transition toward full building occupancy.

“An important first step is to map the journey of tenants, customers and visitors as they arrive, enter and move through your property.  For each stage of the journey, consider all touchpoints they will encounter and measures you will require to allow for social distancing to be maintained.

“There are many touchpoints to consider – foyers, elevators, reception areas, kitchens, bathrooms, common equipment like printers and admin supplies, common area furniture, access passes and waste facilities.

“End of trip and shower facilities are areas that require careful attention in consideration of the many elements they have in common with gyms, which are the subject of specific government guidance.

“A check list of considerations also includes essential safety programs like emergency drills and evacuation processes. Protocols for security and concierge staff also require review.

“The processes required to manage the use of high foot traffic areas within tenancies is another area for consideration.  Common areas like bathroom facilities may need to be reconfigured to allow for extra spacing requirements.  This could for example result in alternate hand basins being closed off from use,” said Mr Fennell.

About JLL

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. JLL shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. JLL is a Fortune 500 company with annual revenue of $18.0 billion, operations in over 80 countries and a global workforce of more than 94,000 as of March 31, 2020. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit