The commercial office sector has evolved from being viewed as a product to a service. This mindset shift by building owners, managers and developers has led to a more customer-centric approach and an understanding of the important role real estate plays in shaping organisational culture. The intrinsic link between the physical asset (base building and tenancy fit-out) and culture has led to an evolution in occupier requirements.
Organisations are acutely aware of the importance of understanding employee expectations. This forms part of the psychological contract – employer / employee beliefs, expectations and obligations. The psychological contract is not a static concept and evolves in response to the external environment and is also shaped by the shared values, beliefs and attitudes of different generations. As Gen Z start to enter the workplace, organisations will have employees across four different generations.