Client story

Refurbishing a Sydney office tower to attract new tenants

We scoped and project-managed upgrade works to multiple office floors, including contactless technology features


Project Management

Property & Management


August 2020 – March 2021


Sydney, NSW, Australia


3,300 sq m


JLL was engaged as part of a formal tender process to project manage upgrades to the lobby areas and amenities on vacant floors, including the installation of COVID-safe contactless technology.
Our client also wanted to update the make-good and base-building design standards, which would unlock the full potential of the premium commercial floors.

Scoping works revealed the need for a new, engineered fire solution as well as a custom LED upgrade to the base building fittings.

Hidden issues are typical in these types of projects. Early works revealed a crumbling floor slab topping which also needed to be remediated.


Full scoping works led to a two-stage tendering process via JLL’s digital procurement platform, supporting the gathering of early market input and best-value options while the design was being finalised.

In the interests of mitigating risk as restrictions around the COVID-19 pandemic, we used a localised chain of suppliers and contractors.

As works progressed, we continually engaged with our client, providing a single point of contact to quickly respond to potential issues, such as disruption to existing tenants.


The floors were upgraded to deliver premium workspaces that are now COVID-19-safe, and feature envious views of Sydney Harbour.

The building has been futureproofed, and compliances updated for at least 30 years.

The new amenities have been received positively by tenant representatives, leasing agents and prospective tenants.

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